Installation help
Get help with imports, product setup, templates, workspaces, and the common install steps that stall traders before they can use the tool.
Paid Support
Paid support for installation help, NinjaTrader issues, platform troubleshooting, and workflow cleanup.
Use paid support when you do not need custom development. This is for getting software installed, imported, cleaned up, configured, or working the way it should.
Installation and import help
NinjaTrader setup and troubleshooting
Licensing, templates, and workspace cleanup
Support for 'just get this working' requests
NinjaTrader
install and workflow familiarity
Bounded
support-first scope
Practical
help before a rebuild
Why People Book It
Not every problem needs a custom build.
A lot of requests are really setup or support issues: indicators will not import, templates are messy, licensing is unclear, or the platform is behaving differently than expected. Paid support is the cleaner path for those jobs.
You need help importing or installing a product, indicator, strategy, or add-on
NinjaTrader or another platform is configured poorly and the workflow is harder than it should be
Licensing, templates, workspaces, or sessions are creating avoidable problems
You want a practical troubleshooting session before deciding whether development work is even necessary
What Paid Support Covers
A bounded support service for setup, troubleshooting, and practical platform help.
Paid support is the right path when the problem is installation, imports, licensing, setup, workspaces, templates, or general platform confusion. It is not a custom development request in disguise.
Platform troubleshooting
Review indicator behavior, platform settings, session templates, chart setup, and practical problems that make a workflow harder to trust.
Workflow cleanup
Clean up templates, chart layouts, workspace clutter, and day-to-day setup problems when the goal is a smoother routine, not a new build.
Escalation guidance
If the issue is really a development request, Moore Tech can tell you that quickly and route you toward the right custom-build quote path.
Support Scope
A practical support session with a defined problem to solve.
Paid support works best when the issue is bounded and the goal is to get a tool working, clean up the setup, or identify whether the problem is bigger than support.
Review of the install, platform setup, or workflow problem you send over
Troubleshooting steps and practical fixes matched to the issue
Cleaner setup, working import path, or clearer explanation of what is blocking the workflow
Recommendation if the problem needs to move into custom development instead
When To Use It
Use paid support for setup and troubleshooting, not open-ended coding requests.
Good fit for bounded help
Use this when the software already exists and you need help importing, configuring, cleaning it up, or understanding what is wrong.
Not a substitute for custom development
If the request turns into new rules, new features, automation changes, or platform conversion work, Moore Tech will route that into a proper development quote instead.
Useful before spending more money
A short support scope can save you from paying for the wrong development project when the real issue is setup, workflow, or platform friction.
Process
From 'this is not working' to a practical next step.
Send screenshots, the product name, the error, the platform version, and what you expected to happen. Moore Tech will tell you whether the issue fits a paid support scope.
01
Send the problem
Share the platform, product or script, screenshots, errors, steps already tried, and what you expected to happen.
02
Confirm the support fit
Moore Tech reviews whether the issue fits paid support or whether it needs a different path such as custom development.
03
Troubleshoot and clean up
The session focuses on getting the import, setup, workflow, or platform issue solved as cleanly as possible.
04
Route the next step if needed
If the issue is larger than support, you leave with a clearer recommendation instead of more wasted time.
Questions
Common paid support questions.
This service is for traders who need help getting a tool working, cleaning up their setup, or understanding what is actually broken before they pay for custom code.
Request Paid Support Bounded support. Clear escalation path if the problem is bigger.
Q1
Is paid support the right path for installation and import issues?
Yes. Installation help, import problems, setup questions, template cleanup, and platform troubleshooting are exactly what this service is for.
Q2
Can paid support fix a broken custom script?
It can help determine whether the issue is configuration, workflow, or a real code defect. If the script needs development work, Moore Tech can route it into a proper repair quote instead of pretending support alone will solve it.
Q3
Is this only for NinjaTrader?
NinjaTrader is the most natural fit, but Moore Tech can also review whether the issue on another supported platform fits a paid support scope or needs a different service path.
Get It Working
Need help installing, configuring, or troubleshooting a trading tool before it turns into a bigger project?
Send the platform, the tool, the error, and what you expected to happen. Moore Tech will tell you whether it fits paid support and what the next step looks like.
Request Paid Support